Terms and Conditions
Last updated: 19 October 2026
Twilight 247 Godo Kaisha
3-6-9 Ichibancho, Aoba-ku, Sendai, Miyagi 980-0811, Japan
Phone +81 22-266-7513 · info@twilight247.com
When these conditions apply
These conditions form the agreement between you (the “client”) and Twilight 247 Godo Kaisha once you have accepted a written quotation for a cleaning visit. They sit alongside the quotation itself; where the quotation says something specific about your building, the quotation takes priority.
They are written for window, glazing, balcony and external-surface cleaning of buildings in and around Sendai, as described on the offers pages.
1. What we ask of you
- Describe the building accurately when you enquire: approximate height, window count or elevation area, and anything unusual such as fragile glazing, loose render or existing damage.
- Make sure we can reach each area on the agreed day, and tell us beforehand about locked gates, shared areas, pets and any items on balconies that need moving.
- Provide, or tell us where to find, a water supply where the offer needs one.
- Confirm any permission needed from a building owner, management company or neighbours, particularly for commercial frontages and shared balconies.
- Make sure that someone reachable by phone is available during the visit if a question about access comes up.
2. What you can expect from us
- We bring the equipment matched to the access method named in the quotation and work within the scope it describes.
- We stop or re-scope the work if conditions on the day make it unsafe, and explain why before changing anything.
- We leave a short written note on what was done and on any surface that showed wear or damage that was already there.
- We take reasonable care of the property and its contents while on site.
3. Moving or cancelling a visit
- You can move or cancel a visit free of charge up to 48 hours before the agreed start time.
- If a visit is cancelled later than that, or nobody can give us access on arrival, we may charge for the time and costs already committed. Any such charge is stated in the quotation and is never more than the quoted price of the visit.
- If we have to move a visit because of weather or safety, there is no charge for the change, and we offer the next suitable date.
- Money paid in advance for a visit that we then cannot carry out is returned in full.
4. If the finish is not right
- Please point out any area you are not satisfied with before the crew leaves, so it can be addressed at once.
- If you notice a problem afterwards, tell us within seven days of the visit with the location and, if you can, a photograph. We will look at it and, where the cause was our work, put it right at no extra cost.
- We do not promise that dirt will not return. How long a result lasts depends on traffic, weather, shade and the surface, as the offer pages explain.
Price and payment
The price is the one written in the accepted quotation, in yen, and it says whether consumption tax is included. If the work on the day turns out to need a different scope from the one quoted, for example more window units than described, we tell you the difference before we continue and carry on only with your agreement.
How and when payment is made is also stated in the quotation. Nothing is paid through the website.
Working at height safely
Our crew decides whether a particular piece of access equipment can be used safely on your building. That decision covers ground conditions, wind, wet or icy surfaces, overhead cables and how securely a structure can take the weight of a ladder or platform.
If a task cannot be done safely with the equipment brought, we leave it out and say so in the note we leave, rather than carry on and risk injury or damage. Please keep children, pets and vehicles away from work areas while the crew is at the building.
The completion note and photographs
After a visit we write a short note describing what was cleaned and anything that showed wear or damage that was already there. We may take photographs of those spots for the same purpose. The note is yours to keep, and we hold our copy as described in the Privacy Policy.
Price and payment
The price is the one written in the accepted quotation, in yen, and it says whether consumption tax is included. If the work on the day turns out to need a different scope from the one quoted, for example more window units than described, we tell you the difference before we continue and carry on only with your agreement.
How and when payment is made is also stated in the quotation. Nothing is paid through the website.
Working at height safely
Our crew decides whether a particular piece of access equipment can be used safely on your building. That decision covers ground conditions, wind, wet or icy surfaces, overhead cables and how securely a structure can take the weight of a ladder or platform.
If a task cannot be done safely with the equipment brought, we leave it out and say so in the note we leave, rather than carry on and risk injury or damage. Please keep children, pets and vehicles away from work areas while the crew is at the building.
The completion note and photographs
After a visit we write a short note describing what was cleaned and anything that showed wear or damage that was already there. We may take photographs of those spots for the same purpose. The note is yours to keep, and we hold our copy as described in the Privacy Policy.
Price and payment
The price is the one written in the accepted quotation, in yen, and it says whether consumption tax is included. If the work on the day turns out to need a different scope from the one quoted, for example more window units than described, we tell you the difference before we continue and carry on only with your agreement.
How and when payment is made is also stated in the quotation. Nothing is paid through the website.
Working at height safely
Our crew decides whether a particular piece of access equipment can be used safely on your building. That decision covers ground conditions, wind, wet or icy surfaces, overhead cables and how securely a structure can take the weight of a ladder or platform.
If a task cannot be done safely with the equipment brought, we leave it out and say so in the note we leave, rather than carry on and risk injury or damage. Please keep children, pets and vehicles away from work areas while the crew is at the building.
The completion note and photographs
After a visit we write a short note describing what was cleaned and anything that showed wear or damage that was already there. We may take photographs of those spots for the same purpose. The note is yours to keep, and we hold our copy as described in the Privacy Policy.
Price and payment
The price is the one written in the accepted quotation, in yen, and it says whether consumption tax is included. If the work on the day turns out to need a different scope from the one quoted, for example more window units than described, we tell you the difference before we continue and carry on only with your agreement.
How and when payment is made is also stated in the quotation. Nothing is paid through the website.
Working at height safely
Our crew decides whether a particular piece of access equipment can be used safely on your building. That decision covers ground conditions, wind, wet or icy surfaces, overhead cables and how securely a structure can take the weight of a ladder or platform.
If a task cannot be done safely with the equipment brought, we leave it out and say so in the note we leave, rather than carry on and risk injury or damage. Please keep children, pets and vehicles away from work areas while the crew is at the building.
The completion note and photographs
After a visit we write a short note describing what was cleaned and anything that showed wear or damage that was already there. We may take photographs of those spots for the same purpose. The note is yours to keep, and we hold our copy as described in the Privacy Policy.
5. Limits on responsibility
- We are responsible for loss or damage that results from our own negligence or from work that falls short of what was agreed.
- Except where the loss was caused intentionally or through gross negligence, our total liability for one visit is limited to the price paid for that visit.
- We are not responsible for indirect losses, such as lost trading time, or for damage that existed before we arrived, for example failing seals, loose frames or cracked panes. We note such conditions in writing where we see them.
- Neither side is liable for delay caused by events outside reasonable control, including severe weather and road closures.
- Nothing here limits any right you have as a consumer under Japanese law.
6. Law and disputes
- These conditions are governed by the laws of Japan.
- If a dispute cannot be settled by talking it through, the Sendai District Court (or the Sendai Summary Court, depending on the amount) has first-instance jurisdiction.
- If any part of these conditions is found to be unenforceable, the rest continues to apply.
- We may update these conditions for future bookings; a confirmed booking keeps the conditions in force on the day it was confirmed.